1.The Prospect/holder hereby, for himself or herself and his or her legal representative, release and absolve HT/THV its offices, agents and employees from any and all liabilities for proper loss damage any or from any and all damages resulting from death or personnel.
2.It is understood that HT/THV and its associated agents act as agent only for all services covered hereby and all that tickets coupons and exchange orders are furnished and issued subject in all respects to the terms and conditions here of and to those under which the means of transportation or other services are supplied and that the passage contract used by each carrier or operator.
3.Injuries including loss of services, means which he or she may sustain, or account of or arising out of or while engaged on any tour of transportation or common carrier or otherwise and whether of not due to its or their negligence of otherwise and regardless of the cause. Further Co. shall not be responsible for any loss, injury or damage resulting from acts of God, danger, incident of the sea, Snowfall, fire, Flood, breakdown of machinery on equipment acts or governmental authority, war, civil disturbances riots, thefts pilferage, epidemic quarantines, or any delays or changes of itinerary including any extra expenses (on Boarding/Lodging/ Transportation,etc.) which the holder/prospect may incur as a result of the foregoing causes.
4.Company reserved the right in its sole desecration to alter or omit any part of the itinerary and/or the right to change any space, reservation, feature of means of conveyance without notice and for any or no reason whatsoever without making any rebate, allowance or refund, but the extra cost, if any shall be paid by the holder hereof.
5.Company reserves the right to cancel any tour package/service order, prior to the departure, without assigning any reason. All monies paid by prospect will be refunded forthwith in Indian rupee currency (as per Co. rules) only and no compensations are payable. In Case of Cruises or Special fare Air Ticket, 100% of the Cruise/Ticket cost paid will be forfeited in case of any cancellations, irrespective of time of cancellation.
6.The carriers supply departure times. They are subject to interalia, air traffic control restrictions, weather conditions, the need for constant maintenance and the ability of passengers to check in on time shown either in brouchure or in your tickets. HT/THV does not have any liability for any delays which may arise. Further your dealings with all carriers, some of which may limit or exclude liability. Where we are in a position to do so, we will give you information before you book concerning the airline on which you fly and you airport of destinations.
7.Most hotels Worldwide observe Noon (1200 hrs) as Check-in & Check-out time , it may vary from hotel/destination to hotel/destination.If your arrival or departure is before or afternoon, HT/THV is not responsible for additional charges levied by the hotel and such charges are to be settled by you directly with the hotel.
8.The liability of the Company ceases the moments the documents meant for the prospect are e-mailed, delivered to the Post Offices /Courier service /Travel
agents /Hotels. In the event of documents having been lost /misplaced /damaged or delayed in transit by the Courier /Postal Authorities /Travel agents /Hotels, the Company shall not be liable or responsible for such causes whatsoever.
9.The payment of the entire package has to settled before the scheduled delivery date in cash /draft /P.O /Cheque, by the client or the travel agent through whom booking is done. If the payment is made by cheque the package will be delivered only after realization of cheque. In case the package is delivered on request of client /agent but he/she fails in making payment at particular moment of time, this may result in the cancellation of the arrangements /bookings by HTL /T.O /H.A.
10. All baggage and personal effects are at all times and under all circumstances your responsibility. We will not be responsible or liable in case of loss of such items from the hotel /airlines /T.O /H.A etc. However any damages caused to the hotel /airlines /T.O /H.A etc. during your stay or at the time of utilization of services, shall be payable by you, and the company will not be liable for the same. Only one suitcase and one handbag is allowed per pax on the tour.
11.In case Hotel /Package /Tickets are booked with payment terms on arrival at destination or First Point towards the destination or on arrival at Airport or Railway station, or Coach - Car stand at destination. out of passengers BTQ /Lerms shall be handed over to the overseas tour operator /handling agent /hotel or his/her representative , immediately on arrival, failure to do so may result in the cancellation of the arrangements by Hotel /Tour Operator / Handling Agent or any other action which the overseas agent may deem fit as per the circumstance of the case.
12.Brouchure/ Hotel Voucher /Tour Exchange Voucher accuracy and adjustment to Tour arrangements: Our Brouchure /H.V / E.V descriptions are of services normally available. However, circumstances can change due to events beyond our control. Road works, changes of the management in the property or hotel /restaurant, closure of the same or unavailability of hotel in particular location when blocked for major events such as international affairs, sports events, political functions, summit meetings or over booking of the hotel etc. in such case, alternate arrangement shall be made for the clients such as route changes, other alternative hotels /restaurants or hotels /restaurants away from the city or on the cities other than mentioned.
13.The prospect can book package tours of HT /THV from his/her travel agent at his/her own. The co. will not be responsible for any your mutual agreement/ commitments with your travel agent, however; it will be binding for prospect to abide all terms of Co. while availing the tour. The Com pany book all the packages /hotels requested by its name /class /facilities (Tourist /superior /first /deluxe) irrespective of any star category it hold or resembles, in case any wrong commitment is done by any booking agency or person, the Co. shall be not responsible for same. Any changes in package or hotel will result in cancellation of package and extra charges will be charged on spot or on demand.
14. Cancellation (a) Individual Package: Up to 21 days prior to departure date will attract a cancellation charge of the initial deposit or deposit made till date. If cancellation is done before 7 days, the departure date 50% cancellation charge will be deducted from tour cost.72 hrs. Or less prior to departure - No refund. (b) Group Package: * If cancellation is done before 45 days, the departure date 30% (or initial deposit) cancellation charge will be deducted from tour cost *If cancellation is done before 45-30 days, the departure date 50% cancellation charge will be deducted from tour cost *If cancellation is done before 30-15 days, the departure date 75% cancellation charge will be deducted from tour cost *If cancellation is done before 07 days on (or after departure), the departure dates. No Refunds *Cancellation amount may vary according to season to season /Hotel to Hotel / booking fare type to type. *Cancellation charge of minimum two nights stay in Far East, Middle East, UK, USA, Canada and European Counties will be applicable even if the cancellation /delay /postponement of journey is due to any natural cause (including fog). In many cases Airlines seats /Hotels /Transportation are pre-blocked well in advance. We are laiable to pay penalties to all our suppliers /vendors, so there will be no refund, 100% cancellation applies and the package/ tickets will lapse , please check before making a booking. Changes in Peak season for Hotels /tickets or for Trade Fairs /National Parks Reconfirmed Bookings Could Lead to Full Cancellation Charges. *Hotel amount is non refundable even if not utlisied due to natural cause.(HT standsfor Hi-Times, (ViewMyBookings) & THV stands for Travel Heights Vacations, Both are the Units of Kanwal Holiday Resorts Pvt. Ltd.,Co. means Company .i.e. Kanwal Holiday Resorts (P)Ltd.) Please note there would be a remittance of charge of Rs. 1 for every foreign currency of unit remitted. Full Payment in USD /GBP /Euro /INR should be made at least 7 days prior to Pax arrival in the City where the Booking is confirmed or departure from India which ever is earlier, failing which the reservation will be cancelled with out notice. Any Fluctuations in the mentioned currency will lead to
change in Tour Price. The company reserves the all rights to change the rates without any prior notice.
15.Refunds will be made only in India and in INR as per RBI regulations. The refunds will be paid out after we receive the credit advice from our domestic /overseas associates. Refund (If any) for amendments and /or cancellation will be paid directly to you by the concerned Branch office /PSA's or Travel Agent through whom you have forwarded your payments to us.It would take atleast 21 days, in case of individual package, 45 days, in case of Group Package to process refunds. For cases where an airline ticket is issued, it would take at least 60 days to process the refunds (If due). There is no refund payable for any unutilized services ( like Meals,Entrance Fees,Optional Tours,Hotels,Sightseeing etc.) *All Rights Reserved.All Terms & Conditions of the Co. Applies *Subject to Jalandhar Jurisdiction & High Court of Chandigarh.
16. Liability : The Company acting as booking agents for the local transporter /hotels, overseas agents / hotels and are travel and holiday advisers only. We do
not control or operate any airline, neither do we own or control any shipping company, Coach or coach company, hotel, transport or any other facilities or ingredients in your holiday, but because we only advise, select and inspect we shall not be liable for any injury, death, loss or damage which is caused by the act or default of the management or employees of an independent contractor arising outside our normal selection and inspection process. All claims, disputes of whatsoever nature related to the tour operated it has to be settled there at that time with that ultimate supplier (.i.e Airlines, shipping company, coach company, hotel, transporter, overseas tour operator, handling agent, amusement park and other facilities /service providers etc.). The courts in the country of destination alone shall have the Jurisdiction. Any Complaint regarding the tour /bookings has to be given in writing within 7 days after the tour is concluded. No complaints after said period shall be entertained. Ticketing: All Terms & Conditions as on ticket coupons /jacket applies. If ticket is issued in Special / Apex (advance Purchased fare) / Group Fare, than date change penalty applies, or some time date change and ticket cancellation is not permitted, No show charges, voidation charges also applies. In case ticket is forwarded for refund from airlines, refund will be made to passenger after receiving refund from Airlines within 6-8 weeks. Fares /taxes /fuel surcharges and other surcharges are subject to change without notice; passenger has to arrange to pay co. / agent / airlines even after the ticket issuance. No refund on partially unutilised Tickets.It is the duty of passenger to inform us /agent / airlines of his medical conditions and meals, other requirements before departure date. Passengers are bounds by all rules & terms as of IATA. It is the responsibility of passenger to get his onward flights reconfirmed from Airlines, themselves, normally reconfirmation is required at least 72hrs before the departure of Flight. Passengers are required to reach Airport 3-4 hours before departure time. Hotels: On our tour you will be provided rooms with private bath and showers in your hotel. The hotel will either be those shown in brochure /requested at the time of booking or of a similar category. Client can change or upgrade the hotels through the tour operator or overseas agent himself /herself after paying difference amount. Meals: Company reserves the right to change the food /beverages arrangements on tour and the time of services, if circumstances make it necessary to do so. Meals are preset , no choice of menu. Health and Insurance: It shall be the duty of the client to inform the co. of any medical conditions that may effect his/her ability to pursue the tour arrangements. It is recommended that a mediclaim Insurance Policy be taken, in your interest that you insure yourself and your personal effects, from your local insurance company. Important: In flight meals are not included in the tour cost. If there is a change in any flight schedule and meals are not served, expenses for the same will have to be borne by the passengers. The company shall not compensate for same. Passengers are required to check documents, passports, visas, Ticket, ECNR, sufficient foreign exchange etc. before departure. Arrival Transfers : Please do ask your booking agency /person to pass you all guidelines for arrival transfers while you are arriving at Airport /Railwaystation /CruiseHarbor /Bus Station at Destination. Upon arrival at the destination, Traveler should search and reach person holding Play card of some specific Logo /name of Passenger /Local Travel Company /Handling AgencyName / HT /THV or as specified before the departure, as may be the case, it will be informed by booking agency /person. Incase you fails (what so ever be the reason) to reach the person holding playcard, please call at local handling agency office or mobile
numbers. However, in extreme case if you are unable to contact the handling agency people, than you are advised to move to the final destination at your own. Later you can contact the local handling agency or they will contact you at hotel. Incase they are guilty they will compensate you there at that time. If there is any
mistake at your end than you will be considered \“No- Show \“and No refund will be made. Maximum waiting time at the airport /railway station /cruise harbor /bus station for specific pick up would be 45 minutes. Unless specifically requested otherwise, transfers /excursions are on a SIC(seat-in-coach) basis, transfer
vehicles may stop at several hotels en route and hotel check-in assistance is not provided. Visa Upon Arrival: In case visas are upon arrival then kindly ask your booking agency /person to mention that while passing on the reservation to us to ensure that the guide is aware of the fact that he needs to wait for a longer time. Changes/ Delay in Timing : If there is any delay /change of Timing or cancellation of your arrival means of transportation. It will be your or your booking agency /person’s responsibility to inform the Oversea or local handling agent about the same. In case you want to Change your booking after travel commences, in such an event kindly contact the hotel /agent as indicated in voucher. The Services can only be provided for a similar number of nights as indicated in the voucher and in the same or similar hotel for similar or lower values. In case of any change effected please obtain written confirmation in your own interest from the hotel /agent that no cancellation will be charged to enable us to process refunds expeditiously, should a refund be involved. Excursions : For all tours and departure transfers,passengers are advised to wait at the Bell Captain or Concierge counter at Hotel at least 15 minutes before actual pick up time settled by Handling Agent. Coaches can arrive earlier then scheduled or slightly later. It depends on the location of the hotel and the traffic conditions. If passenger is to cancel or does not show up for any pre-booked tour or dep.transfer, it is considered as a "No Show". No refund will be made Flight Reconfirmation:It is the Responsibility of Passenger to get onward flights reconfirmed from Airlines regularly during Tour. Please note ; Some Hotels can also demand refundable security deposit during the period of your stay, as per their hotel policies. Note for Hotel : Should Our Clients while staying with you desire to reduce their stay, kindly provide a written confirmation to our valued clients that no cancellation charge would be levied by you to our agents as mentioned overleaf to enable us to process refunds for them on their-return. For Customer Care Inquiries call YOUR BOOKING AGENCY. Or-Domestic Traveler 92163-83831,92122- 83831 International Traveler 0091-98153-61612,0091- 93119-61612.Inquiries should be within office hours i.e. 0930hrs-1800hrs-IST,Indian Standard Time. Office Closed on Sunday & Public Holidays). For all Inquiries you have to tell your booking-id, or File Ref. Number